Privacy Policy

1. Introduction

Welcome to Product Reviews & Ratings. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify app. Please read this privacy policy carefully.

2. Information We Collect

2.1 Store Information

When you install our app, we collect:

• Shop domain and store details
• Store owner email and contact information
• Product information (names, descriptions, images)
• Order information (for review request emails)

2.2 Customer Information

We collect customer data necessary for the app functionality:

• Customer names and email addresses (for review requests)
• Order history (to determine review eligibility)
• Review content (ratings, comments, images)

2.3 Usage Data

We automatically collect:

• App usage statistics
• Email open and click tracking
• Review submission timestamps

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the app functionality
• Send automated review request emails to customers
• Display product reviews on your store
• Process and moderate customer reviews
• Handle Q&A functionality
• Manage subscription billing
• Provide customer support
• Improve our services and develop new features

4. Data Storage and Security

We store your data securely using industry-standard encryption and security practices:

• All data is stored in secure MySQL databases
• Data transmission is encrypted using SSL/TLS
• Access to data is restricted to authorized personnel only
• Regular security audits and updates

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share data only:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers who assist in app operations (under strict confidentiality)

6. GDPR Compliance

For users in the European Economic Area (EEA), we comply with GDPR requirements:

• Right to Access: You can request a copy of your data
• Right to Rectification: You can request corrections to your data
• Right to Erasure: You can request deletion of your data
• Right to Data Portability: You can request data in a portable format
• Right to Object: You can object to data processing

7. Data Retention

We retain your data for as long as your store uses our app. When you uninstall the app:

• Store and subscription data is retained for 90 days
• Review data may be retained longer for compliance purposes
• You can request immediate data deletion by contacting support

8. Cookies and Tracking

Our app uses minimal cookies and tracking technologies:

• Session cookies for authentication
• Email tracking pixels for open/click rates
• No third-party advertising cookies

9. Children's Privacy

Our app is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@o-notify.com
• Website: http://review.o-notify.com

Shopify Compliance

This app complies with Shopify's API Terms of Service and App Store Requirements. We handle all mandatory webhooks including customer data requests, customer data deletion, and shop data deletion as required by Shopify.